Privacy Policy

1. Information We Collect

We collect the following types of information:

Account Information

• Email address (provided during signup or via Google sign-in)
• Display name
• Authentication credentials (managed securely through our authentication provider)

Transaction Data

• Offers you make on events (amounts, quantities, preferences)
• Tickets you list for sale (section, pricing, event details)
• Messages exchanged with other users during transactions

Automatically Collected Data

• Pages visited and actions taken on the platform
• IP address, browser type, and operating system
• Cookies necessary for authentication and anonymized analytics

2. How We Use Your Information

• Creating and managing your account
• Facilitating ticket transactions (offers, listings, transfers)
• Communicating with you about your account, offers, and transactions
• Improving the platform and user experience
• Preventing fraud and ensuring platform security
• Complying with legal obligations

3. Third-Party Services

We use the following third-party services to operate the platform. Each processes data only as necessary for its function:

• Supabase -- authentication, database, and real-time functionality
• Google -- OAuth sign-in (authentication only; we do not access your Google data beyond basic profile information)
• Ticketmaster -- event data (event names, dates, venues, images); no user data is shared with Ticketmaster
• Vercel -- website hosting and anonymized web analytics

4. Cookies and Tracking

We use a limited number of cookies:

• Authentication cookies -- required to keep you signed in and maintain your session
• Analytics -- Vercel Web Analytics collects anonymized usage data to help us understand how the platform is used
• We do not use third-party advertising or tracking cookies

5. Data Sharing

• We do not sell your personal information to anyone
• We share data only with the third-party services listed above, as necessary to operate the platform
• Other users can see your display name, ratings, and public transaction activity (offers, listings)
• We may disclose information if required by law or to protect the rights and safety of our users

6. Data Retention

• Account data is retained while your account is active
• Transaction records are retained for business and legal purposes
• You may request deletion of your account and associated personal data at any time by contacting us

7. Your Rights

You have the following rights regarding your personal information:

• Access -- request a copy of the personal data we hold about you
• Correction -- update or correct inaccurate information in your account
• Deletion -- request deletion of your account and personal data
• Opt-out -- you can stop using the service and close your account at any time

Residents of California, North Carolina, Georgia, Tennessee, and other states may have additional rights under applicable state privacy laws. To exercise any of these rights, contact us at hello@transferticketstolocals.com with the subject line "Privacy Request."

8. Children's Privacy

Transfer Tickets to Locals is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication protocols, and access controls on our database. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or your personal data, contact us at hello@transferticketstolocals.com or visit our Contact page.